Refund Policy

REFUND AND RETURN POLICY

We want you to be satisfied with your purchase. This policy explains how order cancellations, returns, replacements, and refunds are handled by Starryhomely.

30-DAY RETURN PERIOD

Most new and unused products may be returned within 30 days after the date of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition
• Include its original packaging, accessories, and components
• Include proof of purchase
• Be returned according to the instructions provided by our customer service team

Please contact us before returning any product. Returns sent without authorization or to an unauthorized address may not be accepted.

HOW TO REQUEST A RETURN

Email service@infinfx.com and provide:

• Your order number
• Your full name
• The email address used at checkout
• The product you want to return
• The reason for the return
• Clear photos or videos if the product is damaged, defective, incorrect, or incomplete

If the return is approved, we will provide the applicable return instructions and return address.

Do not send returns to our registered office or to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.

CHANGE-OF-MIND RETURNS

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want the product:

• You are responsible for the return shipping cost
• The original shipping charge is non-refundable
• The product must be returned unused and in its original condition
• We recommend using a trackable shipping service
• You are responsible for the returned product until it reaches the authorized return address

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order after delivery.

If a product arrives damaged, defective, incorrect, or with missing parts, contact us within 7 days after delivery and provide clear photos or videos of:

• The product
• The shipping package
• The shipping label
• The damaged, defective, incorrect, or missing portion

After reviewing the claim, we may offer an appropriate replacement, reshipment, or refund.

When the issue is caused by us or occurs during shipment, the customer will not be required to pay the approved replacement or return shipping cost.

SEPARATE PACKAGES

Products from the same order may occasionally be shipped in separate packages.

Before reporting a missing item, review your shipping confirmation emails and tracking information to determine whether another package is still in transit.

If an item is confirmed missing, contact us at service@infinfx.com.

ORDER CANCELLATIONS AND CHANGES

You may request an order cancellation or change within 24 hours after placing the order.

To request a cancellation or change, email service@infinfx.com and include your order number and the requested change.

We will try to accommodate the request, but cancellation or modification is not guaranteed once the order has entered processing or has been shipped.

After an order has shipped, it must be handled under the return terms described in this policy.

ADDRESS ERRORS AND UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate delivery address.

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for reshipping or return costs.

If the address supplied was correct and the delivery problem was caused by the carrier, contact us so that we can review the shipment and determine an appropriate solution.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery area, mailbox, household members, neighbors, or building reception.
2. Contact the shipping carrier for delivery details.
3. Contact us at service@infinfx.com with your order number and tracking number.

We will review the available tracking and delivery information. A replacement or refund is not automatic and will depend on the outcome of the carrier investigation and the circumstances of the shipment.

NON-RETURNABLE PRODUCTS

The following products are not eligible for return unless they arrive damaged, defective, or incorrect:

• Products that have been used, altered, washed, installed, or damaged after delivery
• Products missing original components or accessories
• Gift cards
• Products clearly marked as final sale or non-returnable before purchase
• Products returned more than 30 days after delivery

This policy does not limit any mandatory rights available under applicable consumer law.

RETURN INSPECTION

After receiving the returned product, we will inspect it and notify you by email whether the return has been approved or rejected.

If the returned product does not meet the eligibility requirements, the refund may be reduced or rejected where permitted by applicable law.

REFUNDS

Approved refunds will be issued to the original payment method.

We generally process an approved refund within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are not refundable for change-of-mind returns.

If you have not received an approved refund after the expected processing period:

1. Check your bank or payment account.
2. Contact your card issuer or payment provider.
3. Contact us at service@infinfx.com with your order number.

PROMOTIONAL PRODUCTS AND FREE GIFTS

Refunds for discounted products will be based on the amount actually paid.

If a free gift was included with the purchase, it must also be returned. If the gift is not returned, its stated value may be deducted from the refund where permitted by applicable law.

CUSTOMS DUTIES AND IMPORT TAXES

Customs duties and import taxes that were not collected by us are not refundable by Starryhomely.

Customers may need to contact the relevant customs authority regarding any possible refund of duties or taxes.

CONTACT INFORMATION

Brand:
Starryhomely

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

Customer Service Email:
service@infinfx.com

Website:
https://www.starryhomely.com